Say which Kansas City
The Kansas City metro sits on both sides of the state line. There is a Kansas City in Missouri and a Kansas City in Kansas, and the suburbs around them carry their own names in both states. A driver from out of town often does not know which side of the line they are on, and "I'm in Kansas City" can describe two places a long way apart by road.
That matters on a roadside call more than almost anywhere else. A technician sent to the wrong side of the river, or to the right road in the wrong suburb, loses the time the call was supposed to save.
Three things settle it:
- The state. Missouri or Kansas. If the driver is unsure, the road signs and the mile marker signs usually show it.
- The highway and direction. I-35, I-70 and I-29 all serve the metro, and so do several loop and spur routes, so the route number alone is not enough. Northbound or southbound, eastbound or westbound.
- The nearest exit or cross street. Better still, a location pin from the driver's phone.
A dispatcher who asks for those three every time gets a usable location on the first call instead of the third.
What is covered
Commercial units: tractors, trailers, straight trucks and equipment. A unit recovered to this store comes back to sixteen services, including heavy-duty truck alignment and wheel refurbishing, so the reason a tire failed can be looked at as well as the tire itself.
Authorization is settled in advance on a fleet account, which is what keeps a night call moving. The national roadside assistance page lists what any call needs.
Nearest other roadside stores
Osage Beach and Springfield also run roadside assistance in Missouri.
About this store
The Kansas City store is open Monday to Friday, 7:00 AM to 5:00 PM, and is managed by Richard Kerber.
See the national roadside assistance page for all 48 locations.