Put it in the cycle, not in the complaint queue
Alignment is the one piece of tire work that cannot be brought to your yard, and that has a consequence most fleets do not plan for: it ends up being done only when somebody complains loudly enough to justify the trip.
Which means it is done late, on the units with the most vocal drivers, after the tires have already paid.
The fix is to attach it to something that already brings units in. A unit coming to the store for anything is a unit that could be measured while it is there, and a fleet that adopts that rule gets most of its alignment done without scheduling a single dedicated visit.
The rest is a rotation: a set number of units measured each quarter, in a fixed order, so the whole fleet comes round over time whether or not anybody has complained. Neither of those depends on symptoms, which is the point.
What gets measured
Steer axle angles, drive axle alignment, and the relationship between them. Where the readings point at a worn or bent component rather than an adjustment, you get told.
Ask for before and after figures and keep them. Over a rotation they tell you which units move and how fast, which is what lets the rotation be set sensibly rather than arbitrarily.
The trailer
A trailer that tracks crooked drags whatever pulls it, and a fleet that swaps trailers spreads that wear across several tractors. Trailer alignment is at the same store, and trailers belong in the same rotation.
The national heavy-duty truck alignment page covers the symptoms and what a correction protects.
About this store
The Springdale store runs eighteen services, carries all nine Purcell tire categories, and is managed by Jackie McAfee. It is also the Arkansas location for mobile service, which covers the tire work that can come to you.
See the national heavy-duty truck alignment page for all 40 locations.