Decide who can drop off, who can collect, and where the keys go
A fleet vehicle that comes in for service passes through several hands. A driver drops it off. Somebody at the business approves the work. Somebody else collects it, sometimes a different driver, sometimes at a different time of day. Each of those handoffs is a place where a vehicle can sit finished in the lot because nobody was sure who was allowed to take it.
The store's 7:00 AM to 5:30 PM day makes drop-off before a shift and collection after it practical, but only if the handoff rules exist before the first visit, not during it.
What to settle at setup
- Who can authorize work. Names, and the amount each can approve without a second call.
- Who can collect a vehicle. A short list of names, or a rule such as "any driver with the unit number and a company ID."
- How keys are handled. Where a driver leaves them on an early drop, and how they are returned on a late pickup.
- What paperwork travels with the vehicle. A purchase order number, a unit number, or nothing at all.
- Who gets told when it is ready. A dispatcher's number, not the driver who dropped it off and has since gone home.
None of it is complicated, and all of it is easier to write down once than to explain to the counter every time.
What the account covers
Specifications by position and vehicle type, records by unit, scheduled work rather than reactive work, and terms that also decide how quickly a roadside call moves. Behind it sit seventeen services, including heavy-duty truck alignment, trailer alignment, OTR work and the full car and light truck list.
The national fleet services page covers what a fleet account includes.
About this store
The Washington store carries all nine Purcell tire categories and is managed by Kurt Kottwitz.
See the national fleet services page for the other 48 locations.