Billings, Montana

24-Hour Roadside Assistance in Billings, MT

Purcell Tire & Service runs commercial roadside assistance from 2604 Belknap Ave in Billings, around the clock, for trucks, trailers and equipment across eastern Montana. Call (406) 252-2911.

The store behind the call can also fix the vehicle

Most roadside providers get the unit moving and hand it on. Billings runs sixteen services, everything Purcell offers apart from mining fleet services, mobile service and state inspections, and that changes what happens after the tire is dealt with.

A unit that came in on a roadside call can go straight onto heavy-duty truck alignment, suspension repair or brake work at the same address. For a fleet that is one appointment rather than a tire shop, a truck shop and a second trip.

Why the failure happened is worth asking

A roadside call is information, and most fleets throw it away.

A tire that fails on a drive position with a wear pattern on one shoulder was telling somebody about alignment weeks earlier. A tire that failed in January was probably running low in December. Three calls in a season from the same position on the same unit is a fleet problem rather than three unlucky nights.

The store sees the failed tire. Ask what it looked like rather than only what it cost.

What is covered

Commercial units: tractors, trailers, straight trucks, agricultural and off-highway equipment. Billings carries all nine Purcell tire categories, so the tire that arrives is more likely to be the right one than a tire pulled from a thin shelf.

The other Purcell location in Montana is Belgrade, at 246 Briar Pl #2, covering the southwest on the same service.

When the call comes in

Give the location as a mile marker and a direction of travel. Say what the unit is and whether it is loaded. Read the size and position off the sidewall if that can be done safely. Say what happened, since a blowout, a flat found at a stop and a wheel problem call for different arrivals.

Authorization and billing are the part that stalls a night call, and a fleet account settles both in advance.

About this store

The Billings store is open Monday to Friday, 7:30 AM to 5:00 PM, managed by Larry Wagoner, at 2604 Belknap Ave. Roadside assistance covers commercial units outside those hours.

See the national roadside assistance page for all 48 locations.

Questions

Roadside questions, Billings

Can the truck go straight into the shop afterwards?

Often, yes, and that is worth asking for. Billings runs sixteen services including alignment, brakes and suspension, so a unit already at the store can be dealt with properly rather than just returned to the road.

Is the service available at weekends?

Roadside assistance for commercial units runs around the clock. The store itself is open Monday to Friday, 7:30 AM to 5:00 PM.

How far does the service reach?

Call with the routes your units run. Montana has two Purcell locations and the practical answer depends where you are between them.

Do you keep a record of what failed?

Ask for it. A pattern across calls usually points at pressure, alignment or specification rather than at the tires.

Put the number in the cab

Call (406) 252-2911 when a commercial unit stops, or set the account up first.