The store behind the call can also fix the vehicle
Most roadside providers get the unit moving and hand it on. Billings runs sixteen services, everything Purcell offers apart from mining fleet services, mobile service and state inspections, and that changes what happens after the tire is dealt with.
A unit that came in on a roadside call can go straight onto heavy-duty truck alignment, suspension repair or brake work at the same address. For a fleet that is one appointment rather than a tire shop, a truck shop and a second trip.
Why the failure happened is worth asking
A roadside call is information, and most fleets throw it away.
A tire that fails on a drive position with a wear pattern on one shoulder was telling somebody about alignment weeks earlier. A tire that failed in January was probably running low in December. Three calls in a season from the same position on the same unit is a fleet problem rather than three unlucky nights.
The store sees the failed tire. Ask what it looked like rather than only what it cost.
What is covered
Commercial units: tractors, trailers, straight trucks, agricultural and off-highway equipment. Billings carries all nine Purcell tire categories, so the tire that arrives is more likely to be the right one than a tire pulled from a thin shelf.
The other Purcell location in Montana is Belgrade, at 246 Briar Pl #2, covering the southwest on the same service.
When the call comes in
Give the location as a mile marker and a direction of travel. Say what the unit is and whether it is loaded. Read the size and position off the sidewall if that can be done safely. Say what happened, since a blowout, a flat found at a stop and a wheel problem call for different arrivals.
Authorization and billing are the part that stalls a night call, and a fleet account settles both in advance.
About this store
The Billings store is open Monday to Friday, 7:30 AM to 5:00 PM, managed by Larry Wagoner, at 2604 Belknap Ave. Roadside assistance covers commercial units outside those hours.
See the national roadside assistance page for all 48 locations.

