The first ten minutes are about the driver, not the tire
When a unit stops on a busy metro freeway, the tire is the least urgent thing in the picture. A truck on a narrow shoulder with traffic passing a few feet away is a risk to the driver long before it is a repair job, and the call to Purcell comes second.
A short, written routine for drivers covers the part that matters most.
Get as far off the road as the vehicle allows. A few extra feet of shoulder, or an exit ramp a short roll ahead, is worth more than stopping exactly where the tire failed. If the tire has gone, rolling slowly to a safer spot costs a casing, not a life.
Make the unit visible. Hazard lights on, and warning devices set out behind the vehicle the way the driver was trained to set them.
Stay out of the traffic lane. Drivers should work and wait on the side away from traffic, and never stand between the unit and passing vehicles to look at a tire.
Then make the call. Location, direction of travel, the tire size and position, whether the unit is loaded, and a number that stays reachable.
A dispatcher who sends that routine to every driver once, and repeats it to new hires, has done more for roadside outcomes than any amount of speed on the phone.
What is covered
Commercial units: tractors, trailers, straight trucks and equipment. A unit recovered here comes back to the widest service list in Arizona, so a failure caused by something else, such as a heavy-duty truck alignment problem, can be found and fixed. Authorization is settled in advance on a fleet account.
This is the Commercial & Consumer listing. The Phoenix city page explains the three Phoenix locations.
Nearest other roadside stores
Casa Grande to the south and Tucson beyond it.
About this store
The Phoenix store is open Monday to Friday, 7:00 AM to 5:00 PM, and is managed by Patrick Taylor.
See the national roadside assistance page for all 48 locations.