Set an approval limit so work does not wait for a callback
The most common delay in fleet service has nothing to do with the work. A unit is in the bay, the technician finds a second problem, and the store calls for approval. The person who can approve is in a meeting, on the road, or off for the day. The unit sits.
An approval limit solves most of it. The fleet agrees, once, a dollar figure below which the store can go ahead with work it finds and simply report it afterwards. Above the figure, the store calls before starting, and the account names who to call, with a second name for when the first is unavailable.
A few details make the arrangement work in practice.
Set it per type of work. A limit that makes sense for a light vehicle repair may be wrong for a set of drive tires. Some fleets set one figure for tires and another for mechanical work.
Name the exceptions. Anything the fleet always wants to decide itself, such as replacing rather than repairing a costly part, goes on the account as a standing instruction.
Read the reports. Work done under the limit still appears on the invoice and in the records. Reviewing it monthly keeps the limit honest on both sides.
Units come back sooner, and the approver's phone rings only for the decisions that need them.
What the account covers here
Eighteen services at one address: roadside assistance, mobile service at your yard, alignment on trucks, trailers and light vehicles, OTR and mining work, and the full car and light truck list. Specifications, scheduled work, terms and records are agreed once.
This is the Commercial & Consumer listing. The Phoenix city page explains the retread plant and distribution locations.
What to bring
The unit list with sizes and positions. Where units are based and where they run. Who authorizes work, and how you want it billed. The approval limit you want, and its exceptions.
Other stores nearby
Casa Grande and Tucson also run fleet accounts.
About this store
The Phoenix store carries all nine Purcell tire categories, opens at 7:00 AM, and is managed by Patrick Taylor.
See the national fleet services page for the other 48 locations.