Planned work, not a breakdown
The distinction decides how a job gets handled, so it is worth stating plainly.
Mobile service is work you schedule. A set of units due for tires, a yard full of trailers that need checking, a seasonal changeover: the store comes to you at a time you both agree, and nothing has stopped.
Roadside assistance is for a unit that has already stopped, at whatever hour it happened.
Mixing them up wastes time in both directions. A truck on a shoulder is not a mobile booking, and a planned changeover called in as an emergency gets handled as one.
What it saves
The tire work itself takes about as long wherever it happens. What mobile service removes is everything around it.
No unit is driven to a store and back. No driver spends the trip doing nothing. Nothing is sitting in a queue at a shop while the yard waits for it. For a fleet of any size, the vehicle movement is usually the larger cost, and it never appears on an invoice.
It also means work can happen when the units are available rather than when they are working. A yard whose trucks are all in overnight and gone by six is a yard a store can be useful to at the right end of the day.
What the store needs to know
The logistics rather than the symptoms:
- How many units, and what they are. A single vehicle is usually quicker brought in.
- Where, and whether a service vehicle can physically reach them.
- What work, as specifically as you can: fitting, changeovers, inspection, pressures.
- The window you want it in.
- Site requirements: induction, restricted hours, a gate that closes, anyone who needs to be told.
The last one catches people out more than any of the others. Saying it up front is better than finding out on the day.
What stays at the store
Alignment, wheel refurbishing and vehicle repair need the shop, as does anything requiring equipment a service vehicle does not carry.
Ask when you book which parts of a job can come to you and which cannot, so the visit is planned around what is actually possible.
About this store
The Denver store runs seventeen services, carries all nine Purcell tire categories, and is managed by Jake Perry, open Monday to Friday, 8:00 AM to 5:00 PM. The Purcell retread plant shares the address on (303) 210-1445.
See the national mobile service page for all 7 locations.