What do you need to know when we call?

Where the unit is, precisely, including direction of travel and the nearest exit. What it is and whether it is loaded. The tire size and position. What happened. A number that stays reachable.

Can you reach a unit at a dock or inside a yard?

Say so when you call. Access is part of what determines how the call is handled.

Which Washington store should we call?

The nearest to where the unit stopped. Renton covers the south end of the Seattle area, Lacey the south, Monroe the northeast.

Does an account make the response faster?

It removes the authorization step and puts your tire specifications on file, which are the two things that most often hold a night call up.

24-Hour Roadside Assistance in Renton, WA

A stopped unit in a metro costs more than the repair

The invoice for a roadside call is rarely the expensive part. The expensive part is what the unit was supposed to be doing.

A missed dock appointment pushes a delivery into the next window. A service van out of action means calls get rescheduled. In an area where traffic already decides how many stops a vehicle makes in a day, an hour lost at the wrong time removes more than an hour of work.

That is the argument for treating roadside assistance as part of a plan rather than as a number somebody looks up during a breakdown.

The things that make the response slow

Three, and all of them are preventable the day before rather than on the night.

Nobody knows exactly where the unit is. A road name is not enough in a metro area. The direction of travel, the nearest exit or cross street, and whether it is on a shoulder, in a yard or at a dock all change the response.
Nobody can authorize the work. Settle that once on a fleet account.
Nobody knows the tire size. It is on the sidewall, and it is also on the account if your specifications are recorded.

What is covered

Commercial units: tractors, trailers, straight trucks and fleet equipment. Renton carries all nine Purcell tire categories, so the tire that arrives is more likely to be the right one on the first attempt.

The store is open Monday to Friday, 8:00 AM to 5:00 PM. Roadside assistance covers commercial units outside those hours.

The failures worth preventing

Curb strikes, which a tight yard or a narrow turn produces regularly and which can damage a tire, a wheel or both. Debris punctures, which are a constant in an area with this much construction. Under-inflation, which is the one that causes the failure but never gets blamed for it.

A unit that stops twice in a season is worth looking at rather than rescuing twice. The store sees the failed tire; ask what it showed.

About this store

The Renton store is at 316 SW 16th St, managed by Chris Contrades. Lacey and Monroe run the same service at the other ends of the metro.

See the national roadside assistance page for all 48 locations.