Set a spending limit before anyone needs one
A technician finds a problem on one of your units. The tire that was booked is fine, but the one beside it is cut, and the wheel under it is leaking. Do they fix it, or do they call?
On a fleet account with no agreed answer, they call. If the person who can approve it is in a meeting, on the road or off for the day, the unit sits. In a city that is an inconvenience. Out here, where the next Purcell store is a long way off, a unit that sits is a unit that may not make its next job.
The fix is a decision made once, in advance, and written into the account:
A dollar limit per unit, per visit. Work under it goes ahead without a call. Work over it waits for approval.
Who approves above the limit, with a second name for when the first cannot be reached.
What is always approved, regardless of cost. A tire that is unsafe to run is the obvious one.
What is never done without a call, such as replacing a set rather than a single tire.
Why it pays
The limit keeps small decisions from stalling the work while keeping the large ones with you. It also gives the store a clear rule to follow, which means fewer phone calls in both directions and fewer units waiting on an answer.
The same rules speed up a roadside call, and they apply to OTR work on equipment as well as tires on trucks.
What is not here
Other fleet stores
North Las Vegas and Phoenix Commercial & Consumer also run fleet accounts.
About this store
The Kingman store carries all nine Purcell tire categories, is open Monday to Friday, 8:00 AM to 5:00 PM, and is managed by Kevin White.
See the national fleet services page for the other 48 locations.