Stopped at a customer's site is its own kind of call
A local fleet running daily routes does not usually break down on an empty highway. It breaks down in a customer's parking lot, at a loading door, in a driveway, or on a job site, a short distance from town and a long way from convenient.
That changes what the technician needs to know, and most of it is about access rather than the tire.
Whose ground is it? A vehicle on a customer's property may need their permission before anyone can work on it, and some sites want to know who is coming in. Ask the customer before you call, not while the technician is waiting at the gate.
Can a service truck get alongside? A van wedged against a loading dock or a trailer backed into a tight yard may not leave room to work on the side that failed. Say so, and say whether the unit can be moved a short distance safely.
Is anything blocking anyone? A stopped unit that is holding up a customer's deliveries or a shared driveway raises the urgency for reasons the tire does not know about. Mention it.
Is it safe to stay where it is? On a street, the shoulder, or a busy lot, the driver's safety comes first. Out of traffic, with hazard lights on, and away from the vehicle if that is safer.
Answering those four in the first minute of the call saves the part of the wait that is spent sorting them out on arrival.
What is covered
Commercial units: vans, straight trucks, tractors, trailers and equipment. Authorization is quicker when it is already settled on a fleet account. A failure that turns out to be more than a tire can come back to a store that also does heavy-duty truck alignment and the full vehicle repair list.
About this store
The Owensboro store is open Monday to Friday, 7:30 AM to 5:00 PM, and is managed by Paul Wilson.
See the national roadside assistance page for all 48 locations.