The records are only useful if someone reads them
A fleet account produces records: every tire fitted, every repair, every roadside call, by unit and position. Most fleets set up the account, receive the invoices, and never look at the records as a whole. That leaves the most valuable part of the arrangement unused.
Three questions, asked of the records every few months, turn them into decisions.
Which units cost the most? Not in total, which simply reflects how much a unit runs, but per mile or per hour. A unit that costs noticeably more than its siblings doing the same work has something wrong with it: an alignment, a suspension fault, a driver, a route.
Which positions keep failing? A tire that is replaced early at the same position on the same unit, again and again, is a symptom. The cause is usually mechanical, and fixing it once is cheaper than replacing the tire repeatedly.
Why were tires removed? Worn out at the expected point is good news. Removed early for damage, irregular wear or under-inflation each points to a different fix. The reason for removal is often recorded and seldom reviewed.
Making it routine
Ask for the records in a form you can read, and put a review in the calendar. It does not need to be long. A short conversation with the store about what the numbers show, a few times a year, is enough to catch a unit or a position that is quietly costing money.
What sits behind the account
Orem runs eighteen services: heavy-duty truck alignment, trailer alignment, mining and OTR work, roadside assistance, state inspections, and the full car and light truck list. Who authorizes work, and how you want it billed, is settled at setup.
Other stores nearby
In Salt Lake City, the Commercial & Consumer store and the Truck Tire Center also run fleet accounts.
About this store
The Orem store carries all nine Purcell tire categories, is open Monday to Friday, 8:00 AM to 5:00 PM, and is managed by Travis Olsen.
See the national fleet services page for the other 48 locations.