The call goes faster when the driver is not the only source
A roadside call usually starts with a driver on the shoulder, phoning dispatch, who phones the tire provider. Every fact passes through two people before it reaches the technician, and the one most likely to get lost is the one that decides what goes on the service truck: the tire size.
A driver standing beside a failed tire at night may not be able to read the sidewall, and a size relayed from memory is often wrong. A truck that arrives with the wrong tire has made a trip for nothing.
The fix is on the dispatch side, before anything fails. Keep a record of every unit's tire sizes by position, tractor and trailer, and give the size from the record rather than asking the driver to read it. The driver's job is then the part only they can do: where the unit is, which direction it is facing, and which position has failed.
A short call sheet for dispatch
- Company name and the person authorizing the work.
- Unit number, and whether it is the tractor or the trailer.
- Position of the failed tire, and the size from your records.
- Location, with the road and direction of travel.
- Whether the load or the driver is under any time pressure.
Salt Lake City sits where I-15 and I-80 meet, so plenty of units calling in are not based here. Out-of-town fleets get the same answer: settle authorization in advance on a fleet account, and the call becomes a dispatch rather than a negotiation.
After the road
A unit recovered to this address can be dealt with properly. Heavy-duty truck alignment and wheel refurbishing are both here if the failure had a cause.
Other roadside stores nearby
About this store
This is the Truck Tire Center listing, open Monday to Friday, 8:00 AM to 5:00 PM. It shares its address with Purcell Distribution Services, which handles tire supply only. The Salt Lake City page explains all four local listings.
See the national roadside assistance page for all 48 locations.